Our Domain Name registration services overview
NetLeads provides a domain name registration service for our clients. As a Nominet Channel Partner we are required to publish the following contact details, complaints procedures and terms and conditions for customers.
Domain Name registration contact details
Postal Address: NetLeads, Clyde Offices, 48 West George Street, Glasgow, G2 1BP
Email: hello@netleads.co.uk
Complaints Procedure
If you wish to complain about the Domain name registration service, please contact NetLeads using one of the contact methods above.
We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at hello@netleads.co.uk with as much detail as you can about the abuse. We will investigate your complaint within 1 business day.
If you’re not happy with the initial outcome of your complaint, then please feel free to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure
Terms and Conditions for Customers
All domains are renewed on an annual basis. NetLeads will issue a confirmation of domain renewal to the registered contact at least 60 days prior to the expiry date.
Unless notified in writing or by Email address above, the domain will be renewed on your behalf. NetLeads will ensure all contact details for the registration are updated and correct.
If you do not wish to renew a domain please make sure you contact us a minimum of 45 days before your domain expires by emailing us at the above email address. All domains will be renewed at least 30 days in advance of the domain name expiring.
NetLeads reserves the right to charge the cost of Domain registration and renewal. The cost associated with each domain name is £10 annually.
Should any customer wish to transfer their domain name to another Service Provider, NetLeads will recover any costs incurred from the customer.